IT Service Catalog

Owned by Dave Mitton
Last updated: Oct 05, 2021
2 min read

IT provides a vast number of services to the College Community.  These are listed below with the number of business days that IT will complete the request in once the request has been submitted. 

The policy at the core of all services offered by IT is Policy 4000-4-5 Use of Information Technology Resources

https://www.lambtoncollege.ca/custom/Pages/Policies/Policy.aspx?id=2147513454

Access

Account Creation

  • Creation for all new accounts with access to required services as part of the role.
  • Time to Resolution: Two (2) business days

Account Management

  • Adding permissions, access to a service, changes to email, etc.
  • Time to Resolution: Five (5) business days

D2L Course Creation

  • Create new course, merge courses, create sandbox course, etc.
  • Time to Resolution: Two (2) business days

D2L Course Enrollment

  • Enroll students in a course, add Faculty/Staff to a course, etc.
  • Time to Resolution: Two (2) business days

Software

Software Ordering and Licensing

  • New software or additional licensing required.
  • For new software, IT will complete an IT Security Review.
  • Time to Resolution: Ten (10) business days

Software Installation

  • Software installation for software the College owns.
  • Time to Resolution: Five (5) business days

Hardware

Hardware Ordering

  • Standard hardware - laptop, desktop, monitor, peripherals, etc.
  • Time to Resolution: Ten (10) business days

Hardware Installation

  • Installation of standard hardware that already as been ordered and is onsite.
  • Time to Resolution: Five (5) business days

Print Services

  • Adding a printer or moving a printer.
  • Time to Resolution: Five (5) business days

Telephony Services

  • Setup for either a desk phone or mobile phone.
  • Time to Resolution: Five (5) business days

Programming

Data Request - Simple

  • Query of simple data
  • Time to Resolution: Five (5) business days

Data Request - Complete

  • Report on complex data 
  • Scope determined and assigned to Enhancement or Project Request

Enhancement Requests (Under 35 hours of estimated development time)

  • Enhancement list to be discussed at monthly meetings
  • Selection of items determined by developer availability 
  • Enhancement group  approves items for development
  • Time to Resolution to be determined after request is approved for development. 

Project Requests (Over 35 hours of estimated development time)

  • ISSC Meets every 6 months to determine the next list of projects for development
  • The development cycle is currently 6 months in duration
  • Time to resolution (Due date) is determined with the requesting department after approval

Infrastructure

Compute Services

  • Server infrastructure for resources needed for any project.  Could be either on premise or cloud based depending on the requirements of the request.
  • Time to Resolution: Ten (10) business Days

Storage Services

  • Secure storage infrastructure for resources needed for large storage for any project.  Could be either on premise or cloud based depending on the requirements of the request.
  • Time to Resolution: Ten (10) business Days

Network Services

  • Core infrastructure related to network connections - physical cabling, switch ports, wireless access points, etc.
  • Time to Resolution: Ten (10) business Days

Other

Lab Support

  • IT support for assessments where a dedicated resource is required.
  • Notice of five (5) business days prior to the date required.

Event Support

  • IT support for any event or online event where a dedicated resource is required.
  • Notice of ten (10) business days prior to the date of the event.