Microsoft Teams - Teams Telephony

Owned by Melissa Nesbitt, created
Last updated: Aug 21, 2024 by Lori Atkin
2 min read

The phone has been at the heart of business communications since its invention. But as technology evolves, so do the ways we work. Tools like Microsoft Teams combine communication and enterprise collaboration for seamless operations. Lambton College is pleased to share that our current phone system, with all it’s functionality – and more – is being migrated to Teams for a true single point of communications for the College Community. 

Information

What is Teams Telephony?

You’re already familiar with computer-to computer voice and video calls - now you will have the additional ability to place and receive traditional dialed telephone calls from Teams. Calling in Teams supports all our current phone system features such as call forwarding and simultaneous ringing, call history and voicemail.
Voicemail in Teams goes directly to your inbox – and includes a recording as well as text translation of the recorded message.

How does this impact me?

  • Your desk phone will no longer be required

  • You may want a headset for calls. If you would like a wired headset, please submit a ticket via our IT Service Desk Portal: https://lambtoncollege.atlassian.net/servicedesk/customer/portal/9

  • You will have a dial-pad for calling directly from Teams

  • You will receive a new direct dial phone number and no longer need your four digit extension

  • You can make and receive calls from any device with the Teams app installed

How do I make my first call?

  1. Login to Teams from any device

  2. On the left, select Calls

  3. Type a name or use the dial pad to enter the number, and then select call (no need to dial 9 first)

  4. To use Teams to make a video or audio call, select Video or Audio

What is my new phone number?

You can find your Teams direct dial number (work number) directly below the dial pad from within Teams.

Please update your email signature, business cards and update your contacts to make them aware of your new number. Callers will still be able to use a dial by name directory to reach you.

Where can I find training and more information?

Access training guides, videos and tips from the Lambton College General channel in Teams:

https://mylambton.sharepoint.com/:f:/r/sites/LambtonCollege772/Shared%20Documents/General/Teams%20Telephony%20Resources?csf=1&web=1&e=gneeOm

Teams calling PD sessions are being actively scheduled, please make sure to check the PD calendar for dates.

FAQ’s

Coming Soon!