LC Card Frequently Asked Questions

This document outlines some frequently asked questions addressing the Lambton College identification card: LC Card.

✨ Getting Started

What steps do I follow to set this up?

Look at our guide on myLambton.

How do I upload a photo?

Upload your photo on the eTransaact eAccounts web portal. Make sure to follow all guidelines in order to have your photo quickly approved.

How long will it take for me to get access to my LC Card (digital ID)?

Please allow 24 hours of processing time. You should then be able to see your LC Card within the transact App and be able to add it to your device’s wallet.

💰 Account Balance

Why are my account balances not displaying?

Account balances are currently only displayed on Apple & Samsung Galaxy devices. If your account balances are $0, they will not display until funds are added. If you have available funds that are not displaying, please reach out to IT Service Desk.

Why do I have a negative balance on my LC Card?

A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.  

Why is my balance is different on my device than in Transact eAccounts?

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

🔐 Account Security

How do I change or recover my school login password?

Instructions can be found at in our Change your password page.

How do I activate and install multi-factor authentication?

Instructions can be found in our MFA Self-Service Reset page.

Do I still need my physical card?

We recommend you retain your physical LC Card in a secure location as a back-up should you lose a device.

How do I update the Transact eAccounts mobile app?

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

How do I update the information on my LC Card?

• Students should contact the Registrar's Office to update any name information on their LC Card

• Employees should contact the HR department to request updates

Once changes have been made, please allow up to 48 hours for your information to be updated.

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?

During regular business hours, contact IT Service Desk. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.

In the Transact eAccounts app:

1. Click the settings gear in the upper right corner. 

2. Select the Card Management option.

3. Choose the credential you want to deactivate and toggle it off.

4. You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

In the Transact eAccounts web version:

1. Select Card Services

2. Select Deactivate Card

3. Select the credential to deactivate and click on “Deactivate Card”

4. You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

For additional instructions, please check out Apple's documentation for Lost Devices or Samsung's documentation for Lost Devices.

How do I reactivate my credential if I find my lost device?

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

1. Click the settings gear in the upper right corner. 

2. Select the Card Management option.

3. Choose the credential you want to reactivate and toggle it on.

4. You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

1. Select Card Services

2. Select Activate Card

3. Select the credential to reactivate

4. You will receive a confirmation email. Only the selected card will be reactivated.