IT Customer Documentation
Welcome!
The Service Desk can assist students and employees in support of teaching and learning, including:
Account management including multi-factor authentication (MFA)
Microsoft OneDrive
Microsoft Teams
College email, calendar, and software
Desire2Learn (D2L)
Technical issues in any labs and classrooms
Software and services
Network access
- Alumni Access to M365
- Approved College Software & IT Services (2025/2026)
- Assistive Technology User Guide for Online Testing
- AVRO - Student Meal Plans
- AV Services - Multimedia Systems Inventory
- Communication Etiquette Guidelines
- Computer Lab Information - Fall 2025/Winter 2026
- Connecting Devices to an Apple TV
- Creating Email Signature
- D2L Replicator End User Documentation
- Default Settings for Event Centre Crestron System
- Event Room Layouts
- Export Microsoft Edge Favorites & Import to Google Chrome Bookmarks
- Fall 2025 Faculty Information
- Former Employee Self Service Access
- How To - Access Enrolment Letters
- How To - Access Microsoft OneDrive
- How To - Access Splashtop
- How To - Access Tax Forms
- How To - Activate Remote Support in Microsoft Teams
- How To - Add MFA to Shared Accounts
- How To - Add Print Funds Online
- How To - Change College Password & Password Complexity
- How To - Change My Address & Contact Information
- How To - Clear Your Browser Cache
- How To - Configure CIRA Canadian Shield
- How To - Connect to lambtonsecure SSID
- How To - Create and Use an Electronic Signature
- How To - Create a Teams Meeting from Outlook
- How To - Create a Teams Meeting from Teams
- How To - Download Microsoft Software for personal use
- How To - Enable SMS (Text Message) Authentication for Microsoft MFA
- How To - Install & Use Microsoft FindTime
- How To - Install Lambton Safe App
- How To - Install M365 for iOS Devices
- How To - Install M365 on Your Computer
- How To - Install Microsoft Teams
- How To - Install Project on your personal computer (Faculty)
- How To - Install Respondus 4 Campus-Wide
- How To - Print from a Personal Device on Campus
- How To - Print on Campus
- How To - Purchase Textbooks
- How To - Report Phishing Emails in Outlook
- How To - Send a Fax via Email
- How To - Set Up a Secure Exam Computer Lab Environment
- How To - Set Up Lambton College Email on Android
- How To - Set Up Lambton College Email on iOS (Mail app)
- How To - Set Up Lambton College Email on iOS (Outlook App)
- How To - Sign Documents With Adobe Fill & Sign
- How To - Take a Good Photo ID Picture
- How To - Update Outlook
- How To - Update Your Profile
- How To - Use Microsoft Forms for Surveys and Quizzes
- How To - Use the Jira Portal
- How To - View Grades & GPAs
- ImagePrint Black Client Install (Mac)
- ImagePrint Client Installation (PC)
- Information Security For Travelers
- IT Service Level Agreements
- IT Video Instructions
- LC Card - Enable Express Mode (Apple)
- LC Card - Frequently Asked Questions
- LinkedIn Learning
- Logging into Self Service
- Long Term Care Portal Access
- MFA - Customer Documentation & Guide
- MFA - First Time Setup with Microsoft Authenticator
- MFA - Phone Upgrade
- MFA - Self-Service Reset
- Microsoft 365 - Enable Inclusive Language
- Microsoft Defender for Lambton College Corporate Phones
- Microsoft Places - Work Location
- Microsoft Teams - Classroom Instruction Guide
- Microsoft Teams - FAQs
- Microsoft Teams - Files Tab
- Microsoft Teams - How To Join a Teams Group as a Guest User
- Microsoft Teams - Meeting Permissions & Roles
- Microsoft Teams - Messaging Helpful Tips
- Microsoft Teams - Presenter Modes
- Microsoft Teams - Teams Telephony
- Microsoft Viva - Overview
- MyCreds - Transcript Access
- OntarioLearn Courses
- Ottawa - Classroom Multimedia Setup
- Ottawa - Connecting to eduroam Wireless - Employees
- Ottawa - Connecting to eduroam Wireless - Students
- Ottawa - How to Use the Multimedia System in the Computer Lab (G1206)
- Printing - Campus Printer Locations
- QLess - Student Access
- Quick-Reference Guide for Lambton College
- Read&Write - Student Install and Configuration Guide
- Remote Work Agreement - Equipment Options
- Remove Windows 10/11 From S Mode
- Roaming with College Phone & Monitoring Data Usage
- Rooms With a Document Camera
- Scanning with Microsoft Office Lens
- Seneca & Cambrian Student Team Access
- Setting Up & Connecting To GlobalProtect Mobile VPN
- Shidu SD-M800 Guide
- SolidWorks 3DEXPERIENCE (3DX)
- Splashtop User Guide
- Standard Hardware List
- Teams calling- SPAM Mitigation Options
- Trouble Accessing Desire2Learn (D2L)
- Using 1Password
- Using Web add-ins in Outlook for Windows
- Voice Recording Instructions and Best Practices
- Windows Update for Windows 11 Operating System