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The Splashtop Business App is available for download at: https://www.splashtop.com/downloads.

Splashtop is available to students and faculty in certain programs, or on an approval basis. Some of the specific instances where Splashtop would be required are as follows:

  • Students or faculty that do not have a suitable Windows computer.
  • Specialized courses - your instructor will have further information on how to find the required software.

Note

If you are having issues with any Lambton College remote access tools, it is recommended that you contact the Service Desk for assistance at https://lambtoncollege.atlassian.net/servicedesk/customer/portal/9

User Guide

For more information on using Splashtop, consult the Splashtop User Guide.


Frequently Asked Questions

Q: Are College lab workstations available 24 hours per day?

A: College computers will be available during lab hours for specific classes, as well as from the hours of 9pm-7am on weekdays and on weekends.

Q: My internet went down, and my session disconnected. Did I lose all my work?

A: Your work will not be lost until the computer is restarted. You will have 90 minutes to locate and reconnect to the same workstation you were using prior to disconnect, after which the workstation will be restarted and unsaved work will be lost.

Q: How long do remote sessions last?

A: Sessions time out after 90 minutes of inactivity. Your session will continue indefinitely if you remain actively working on the remote workstation. If activity stops you will be disconnected after 90 minutes, if activity does not resume.

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Contact

For any further issues or assistance, please reach out to IT Service Desk (B1-161) via the below methods:

Phone: 226-776-3096

Email: itservicedesk@lambtoncollege.ca

Jira Portal: https://lambtoncollege.atlassian.net/servicedesk/customer/portal/9

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