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Note: You will need to have possession of both phones to do this. If you have already upgraded and do not have your old phone, please contact IT Service Desk for assistance with re-registration. You may need to contact support for any other accounts you registered for MFA on the old device. IT Service Desk Contacts: Jira Portal (Preferred) - https://lambtoncollege.atlassian.net/servicedesk/customer/portal/9?q= Phone: 226-776-3096 Email: servicedesk@lambtoncollege.ca |
Microsoft Authenticator Instructions:
Turn on the backup feature (Old device):
Open Microsoft Authenticator. Tap the three vertical dots at the top right, and then tap “Settings.”
In the “Backup” section, toggle-On “Cloud Backup” on an Android phone, or “iCloud Backup” on an iPhone.
Your accounts will then be backed up to the Microsoft account you used when you first set up Microsoft Authenticator. iPhones also require that you have an iCloud account.
Recover accounts (New device):
To use the Recovery tool, open Microsoft Authenticator on your new phone, and then click “Begin Recovery.”
You’ll be asked to sign in to the Microsoft account you used for the backup on your old phone. Your accounts will then automatically be added to Microsoft Authenticator on your new one.
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Remove an account:
Open Microsoft Authenticator on it. Tap the account you want to remove, and then tap “Remove Account.”
Google Authenticator Instructions
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Note: You will need to have possession of both phones to do this. If you have already upgraded and do not have your own phone, please contact IT Service Desk for assistance with re-registration. |
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