People-Centred Approach

Kogan Page. (2017, January 6). Exploring the impact of change on people- Julie Hodges [Video]. YouTube.

The video by Julie Hodges from Kogan Page explores the impact of change on people and emphasizes the need for a people-centered approach to change management. Here are the major takeaways from the video:

1. Compliance and Regulatory Considerations: Some changes may be necessitated by compliance or regulatory requirements. It's essential to explore ways to integrate these changes effectively without compromising the overall transformation goals.

2. Positive Perception and Employee Involvement: Creating a positive perception of change and involving employees in the early decision-making processes are crucial. Addressing employees' concerns and incorporating their insights adds value to the change process.

3. Experimentation and Testing: Advocating for a culture of experimentation and testing ensures that changes are well-suited and effective. Proactively assessing the impacts of change and evaluating strategies is essential.

4. Differentiating Approaches Based on Responses: People react differently to change based on their ability and willingness. It's important to tailor strategies for different groups through training, development, conversion efforts, or advocacy to manage diverse reactions.

5. Transformational vs. Incremental Change: Understanding the distinction between transformational change, which affects the deep structure of the organization, and incremental change is crucial. Different management approaches may be required for each type.

6. Factors Influencing Response to Change: Factors such as lack of control, autonomy, and tolerance for change influence employees' responses. Recognizing the importance of readiness for change and addressing change fatigue are essential.

7. Hilltop Model and Motivation: The Hilltop Model is a tool used to understand change from different perspectives. Motivational factors like autonomy, purpose, and mastery play a significant role in driving change.

8. Stakeholder Management: Highlighting the significance of stakeholder management throughout the change cycle, using stakeholder mapping to identify those impacted, blockers, and advocates, and devising strategies to bring them on board are crucial.

9. Leadership Enablers of Change: Key leadership enablers include having a clear sense of purpose, building commitment, providing sponsorship, and displaying positive role modeling. Leaders play a pivotal role in promoting the desired change.

10. Shift to a People-Oriented Approach: Emphasizing a shift from a process-driven to a people-oriented approach is essential. Building relationships, engaging in dialogue, and connecting with people facilitate successful transformations.

In summary, Hodges stresses the importance of considering cultural elements, contextual factors, and the emotional aspects of change while advocating for a people-centered approach to change management.